I have spent the last nine years as an owner of a Hospitality Education Company, creating language and service training textbooks, producing video and interactive content, and delivering training programs to university students in China.
I have a proven track record of success in managing large-scale education and training projects, designing and developing custom blended learning solutions, and building effective teams. I am a creative problem-solver who is adaptable, dedicated, and always eager to learn.
- Designed, developed and delivered a wide range of training programs for hospitality and tourism students across China.
- Created language and service training textbooks, video and interactive content, and instructor and learner materials.
- Built and maintained strong relationships with clients and partners, including vocational colleges, universities, and hotels.
- Implemented new learning management systems and e-learning platforms to improve efficiency and accessibility of training programs.
- Conducted training needs assessments and evaluation surveys to measure the effectiveness of training programs.
More About James…
Educator and Speaker
- Created custom workshops to train teachers in modern blended learning / flipped classroom techniques
- Created and instructed digital courses for university / adult learners
- Taught English classes to various ages and levels (Pre-K to University). Taught Business English to Academic professionals
- Guest speaker at several conferences, expos, forums, and conventions
Wrote and designed published textbooks and training manuals including artwork and exercises (InDesign, Illustrator)
- Hospitality English (2 editions)
- Restaurant Service
- The Collaborative Classroom: 21st Century teaching techniques
- SPEAK OUT! Contextual Oral English
Director & Animator
- Wrote and created 200+ hospitality language and service learning videos using animation and live recording
- Managed team and delivered content in two languages
Graphic & Website Designer
- Designed and created 20+ custom WordPress websites
- Custom Coding (HTML, CSS, PHP, JS)
- Custom functionality plugin designer and team lead
- Managed global tech team
- Graphic and logo design (Illustrator)
Marketing and Salesmanship
- Created digital and print marketing for schools, websites, conventions, and more
- Experienced in sales and negotiation. Oversaw sales team for B2B sales
- Contract creation and financial document experience
- Marketing and sold Real Property
Guest Service Expert
- Over 20 years experience in Hospitality, including restaurants, golf courses, educational institutes and industry training centres
- Ability to read guests and deliver personalized service
- Strong knowledge of food and wine pairing
I’d love to hear your feedback or answer any questions you may have.